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Adventure Gate - Privacy Policy

At Adventure Gate, we are committed to protecting your privacy.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information. By using our services, you consent to the practices described in this policy.

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1. Information Collection:

  • We collect personal information such as your name, contact information, and payment details when you make bookings or inquiries.

  • We may collect information about your preferences and interests related to travel activities.

  • Automated data collection

  • When accessing our website, your end device automatically transmits data for technical reasons. The following data is stored separately from other data that you may transmit to us:

  • URL of the page accessed

  • Latency of the network connection

  • Date and time

  • We store this data for the following purposes:

  • for load balancing, i.e. to distribute access to our website across several devices and to be able to offer you the fastest possible loading times;

  • to ensure the security of our IT systems, e.g. to defend against specific attacks on our systems and to recognize attack patterns;

  • to ensure the proper operation of our IT systems, e.g. if errors occur that we can only rectify by storing the IP address;

  • to enable criminal prosecution, averting of danger or legal prosecution in the event of specific indications of criminal offenses.

  • Your IP address is only stored for a period of 30 days.

  • In this case, the processing is carried out to ensure the security of the processing in accordance with Art. 32 GDPR, as well as on the basis of our legitimate interest in protecting ourselves against misuse of our service (Art. 6 para. 1 lit. f GDPR).

  • We do not knowingly collect the personal information of children without the consent of a parent or guardian

  • We collect your information in the circumstances outlined below. Sometimes we are required by law to collect your information, for instance, if tax legislation forces us to collect personal information.

 

 

2. Information Use:

  • We use your personal information to process bookings, provide customer support, and communicate with you.

  • Your information may be used for marketing and promotional purposes, including newsletters, special offers, and updates. You may opt out of these communications.

  • We may use your information for internal purposes such as data analysis and improving our services.

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  • Legal basis for processing:

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  • Data protection legislation allows us to process personal information when you have given us your express consent.

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3. Information Sharing:

  • We do not sell, trade, or rent your personal information to third parties. Your data is shared with third parties only as necessary to provide our services (e.g., activity providers, payment processors).

  • We may share aggregated, non-personal information for marketing or analytics purposes.

  • We send your information to other countries

  • Some of the service providers that we use may be located in other countries; for instance, our cloud storage service. These countries may not have the same levels of protection of personal information as South Africa. If this is the case, we require that they undertake to protect the personal information of our customers to the same level that we do.

4. Security:

  • We implement security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

  • Automated data collection

  • When accessing our website, your end device automatically transmits data for technical reasons. The following data is stored separately from other data that you may transmit to us:

  • URL of the page accessed

  • Latency of the network connection

  • Date and time

  • We store this data for the following purposes:

  • for load balancing, i.e. to distribute access to our website across several devices and to be able to offer you the fastest possible loading times;

  • to ensure the security of our IT systems, e.g. to defend against specific attacks on our systems and to recognise attack patterns;

  • to ensure the proper operation of our IT systems, e.g. if errors occur that we can only rectify by storing the IP address;

  • to enable criminal prosecution, averting of danger or legal prosecution in the event of specific indications of criminal offences.

  • Your IP address is only stored for a period of 30 days.

  • In this case, the processing is carried out to ensure the security of the processing in accordance with Art. 32 GDPR, as well as on the basis of our legitimate interest in protecting ourselves against misuse of our service (Art. 6 para. 1 lit. f GDPR).

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5. Cookies and Tracking:

  • We use cookies and similar technologies to collect information about your browsing and usage patterns on our website.

  • You can manage cookie preferences through your browser settings.

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6. Your Rights:

  • You have the right to access, correct, or delete your personal information. You can make these requests by contacting us.

  • You have the right to be informed about the personal information we have, and what we do with it

  • You have the right to know what kind of personal information we have about you, to correct it, and to opt out of marketing.

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  • You have the right to

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  • ask us what we know about you;

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  • ask what information was sent to our suppliers, service providers, or any other third party;

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  • ask us to update, correct, or delete any out-of-date or incorrect personal information we have about you;

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  • unsubscribe from any direct marketing communications we may send you; and

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  • object to the processing of your personal information.

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  • You can request access to the information we have about you, or correct your personal information by contacting our deputy information officer at Admin@adventuregate.co.za

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  • It can take us up to 21 days to respond to your request because there are procedures that we need to follow. In certain cases, we may require proof of your identity, and sometimes changes to your information may be subject to additional requirements such as valid proof of residence.

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7. Third-Party Links:

  • Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites.

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8. Children's Privacy:

  • Our services are not intended for unsupervised individuals under the age of 18. We do not knowingly collect information from children.

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9. Changes to this Privacy Policy:

  • We may update this Privacy Policy to reflect changes in our practices. The latest version will be available on our website.

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10. Contact Us:

  • If you have questions or concerns about your privacy or this Privacy Policy, please contact us using the information below.

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Adventure Gate Contact Information:

Address: Plot D28 De Rust, Skeerpoort, Hartbeespoort

Phone: +27718794943

Email: Admin@adventuregate.co.za

Website: www.adventuregate.co.za

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By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

 

Thank you for choosing Adventure Gate for your travel activity bookings.

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