Service Terms and Conditions

Reservations
• All reservation requests will be confirmed in writing by electronic mail subject to the availability of requested dates & times.
• A minimum number of pax is required for certain activities and each activity has a maximum capacity.

Payment & Cancellation
• Full payment is required 7 days prior to the first activity booked.
• All changes must be in writing & all amendments must be received at least 7 days before the activity takes place. Should we not receive any amendments in writing; the total confirmed pax will be charged.
• A 100% cancellation fee will apply should a cancellation or amendment be made within 7 days of the first activity booked.
• Full payment is required prior to receiving the online check-in link with indemnity and Covid-19 questionnaire
• Mankwe Gametrackers Management reserves the right to cancel any transfer or activity due to unforeseen circumstances including, but not limited to, the lack of passengers or weather conditions. In the case of a weather cancellation, weather conditions are judged exclusively by Mankwe Gametrackers Management.
• In the event of a Mankwe Gametrackers management cancellation a full refund will be given on the amounts paid.
• COVID-19 Cancellation Terms:
* Ultimate rebook date: 24 months from the original departure date.
* Applies to all new bookings placed from 15 April to 31 October 2020 for travel between
1 May 2020 until 31 December 2022. Rebooking is subject to availability.
* Full refund only on the proof of valid Covid-19 medical confirmation or declaration signed by
authorities (e.g. result confirmation or GP letter) that it is without a doubt a Covid-19 case.

Indemnity & Covid-19 Information
• All guests are required to sign an indemnity and complete the Covid-19 questionnaire for all transfers and activities that they are participating in, prior to the departure.
• A link will be sent via e-mail 24 hours prior to your activity/transfer date.
• In the case of a guest refusing to sign the indemnity form or complete the Covid-19 questionnaire, the guest will not be able to partake in the activity/transfer and will not receive any refund.
• The indemnity form must be signed by a Parent/Legal guardian for children under 18 years of age.
• Any unaccompanied minor (a person under 18 years of age) requires the indemnity to be signed by a Parent/Legal guardian prior to the activity/transfer.
• The required indemnity form can be signed online from your mobile phone to ensure that you have sufficient time to read and understand the conditions.
• We are asking for more detailed information than usual. This information is to ensure we can address appropriately any risks, should you or one of our guests or staff become ill with suspected COVID-19, and to ensure that in such an event, the required contact tracing can be carried out. All information provided will only be shared with authorized persons.

• NOTE: As per the regulations to the Disaster Management Act, 2002 published on 17 March 2020, any person who intentionally -
1. Misrepresents that he/she/any other person is infected with COVID-19 is guilty of an offense and on conviction can be fined and/or imprisoned (for up to 6 months).
2. Exposes another person to COVID-19 may be prosecuted for an offense, including assault,
attempted murder, or murder.

Children
• Children are classified as a passenger, therefore, on certain activities, the full rate will apply to them. The following age/height/weight limits apply:
 Hot Air Balloon Safari – needs to be taller than 1.2m
 Quad Biking - Under 8 years can be lifted by an adult – no under 5 years
 Chimp & Zee Rope Adventure – needs to be taller than 1.2m
 Quatro Bounce – Maximum weight 100kg
 Bush Walks in Pilanesberg – no under 16-years

Tour Leaders/Tour Guides
• The number of Tour leaders / Tour guides must be advised with the initial reservation.
• No refunds on Tour leaders / Tour guides will be given after the activity has taken place.

General
• Mankwe Gametrackers Management reserves the right to amend/cancel/add terms & conditions without notice.
• All terms & conditions are subject to South African Law & Jurisdiction