Service Terms and Conditions

RESERVATIONS

Reporting time 30 minutes before departure time All request for amendments to a reservation at least 24hours prior to trip. Full payment is required within 30days of invoice date. If payment and proof thereof is not received, the reservation will be cancelled. All requests for amendments to a reservation are required in writing by fax or electronic mail at least 48 hours prior to the first activity date. Amendments may be approved subject to availability in the sole discretion of Offshore Adventures Management. CANCELLATIONS A 100% cancellation fee will apply in the event of a no show by guest on the activity date. In the event of an amendment not received 48 hours prior to activity booked and approved the guest will still be responsible for the full cost for the total number of passengers originally confirmed. Management reserves the right to cancel any transfer or activity due to unforeseen circumstances including but not limited to, lack passengers, unsafe sea conditions or weather conditions. In case of a weather cancellation, weather conditions are judged exclusively by Offshore Adventures Management, guests must report for the service/activity unless notified by Offshore Adventures Management. In the event of a cancellation by Offshore Adventures Management, a full refund will be given on the amount paid (or refunded to booking agent). In the event of a boat launching and conditions are deemed unsafe to enter the water at the digression of the guide and skipper only, the excursion will refunded to a viewing rate. INDEMNITY All passengers are required to sign an indemnity form for all transfers and activities they are participating in prior to departure of the activity. In case guest refuse to sign the indemnity form the guest will not be able to partake in the activity and will not receive any refund. The indemnity form must be signed by a Parent/Legal guardian for children under 18 years. Any unaccompanied child under 18 requires the indemnity to be signed by a parent/legal guardian prior to the activity. CHILDREN Children are classified as a passenger therefore on certain activities the full rate will apply to them. GENERAL Management reserves the right to amend/cancel/add terms & conditions without notice. All terms & conditions are subject to South African Law & Jurisdiction